The items sold and duly received by the customers shall not be taken back as well as replaced. However, there shall be a transit insurance to safeguard the movement of jewellery. If you need to cancel an order, you must email us within 24 hours of when you place your order. Many pieces are custom made and once production begins on them, they cannot be cancelled. Outside India, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside of the India will be processed for customs clearance, any relevant import duty and tax charges will apply. INTERNATIONAL ORDERS: Customer is responsible for duties and taxes assessed in their own country.
The price mentioned on the website includes all charges for delivery, insurance and packing, etc. OnlineJewelleryBazar.com believes in supporting its customers base and therefore has a liberal cancellation policy. How do I cancel an order on OnlineJewelleryBazar? If unfortunately you have to cancel an order, please do so within 24 hours of placing the order. For outright cancellations by you - If you cancel your order before your product has shipped, we will refund the entire amount If the cancellation is after your product has shipped - If you received the product, it would be eligible for replacement, only in cases where there are defects found with the product. Refund Policy: Refunds will be made in the same form that the payment is received within ten working days from the date of cancellation of the order. Return Policy
In the case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we'll help you regarding the same
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-967-2222-400 mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you at no additional cost. Please make sure that the original product tag and packing are intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz: Any product that exhibits physical damage to the box or the product; Any product that is returned without all original packaging and accessories included with the product at the time of delivery; Within seven working days products will be returned.